Leaving a competitor on thin ice
Line of Business: Property & Casualty
Trade: Chain of Ice Rinks
Our commitment to close customer enabled us to snatch the business from the incumbent insurer.
We had pipelined this risk associated with a chain of ice rinks with the broker around three months in advance of the renewal date.
We impressed the broker and customer alike by arranging a pre-quote survey to gain a thorough understanding of the risk, which demonstrated our commitment to working closely with the customer. The incumbent programme featured a tailored claims management process which we were able to not only replicate but improve upon, again through close collaboration with the customer.
Our eagerness to explore the risk in detail resulted in premium savings which, coupled with our bespoke claims management process, was sufficiently compelling to enable us to win the business from the incumbent insurer.