Specialist flood knowledge secures the win
Line of Business: Property Owners, Combined & Motor
Local flood knowledge and risk consulting demonstrated our commitment to winning the business.
With the risk located in a historically flood-prone area, we applied our local knowledge and raised questions about potential improvements to flood defences that might mitigate the risk.
An RSA expert with specialist flood knowledge undertook a Risk Management consultation on site, which was also attended by one of our underwriters to ensure we had a detailed picture of the risk. Representatives at all levels of RSA engaged in extensive conversations with the broker, to clarify our understanding of the customer’s requirements and to demonstrate our commitment to winning the business.
We produced a full tender document with our proposals which clearly set out contract terms and our value-added services, which resulted in a favourable outcome.